Managed IT Services
Proactive IT management, cybersecurity, and cloud support for Ghanaian businesses — priced per user on a predictable monthly subscription. Core management tools are included, with Microsoft 365, backup, and security licensing clearly itemised where required. No hidden costs, no forex surprises.
Why Managed IT Beats Break-Fix
Reactive support costs more, responds slower, and leaves your business exposed.
Service Packages & Pricing
Per-user monthly pricing in GHS. Annual prepay earns 2 months free. Pricing adjusted for user count, complexity, and contract length — contact us for a tailored quote.
Essential IT Care
- ✓Remote helpdesk — business hours
- ✓Endpoint monitoring and automated patching
- ✓Antivirus / basic endpoint protection
- ✓Asset inventory and monthly health report
- ✓SLA-backed ticketing portal
- ✓Critical: 4-hour response · Standard: 1 business day
- –Cloud backup
- –24/7 monitoring
- –EDR / advanced security
Professional Managed IT
- ✓Everything in Bronze, plus:
- ✓24/7 automated monitoring and alerting
- ✓Backup management for endpoints and M365/Google — licensing itemised where required
- ✓Microsoft 365 or Google Workspace management
- ✓Cloud email security and anti-spam
- ✓Firewall health monitoring
- ✓Quarterly business reviews (QBRs)
- ✓Quarterly backup restore testing
Secure Enterprise MSP
- ✓Everything in Silver, plus:
- ✓Endpoint Detection and Response (EDR)
- ✓Advanced threat monitoring and triage
- ✓ISO 27001-aligned compliance reporting
- ✓Virtual CIO (vCIO) advisory sessions
- ✓Disaster recovery planning
- ✓Priority SLA — critical: 1-hour response
- ✓Bank of Ghana cybersecurity framework alignment
Custom Engagement
- ✓Fully custom scope and SLA targets
- ✓Dedicated account manager
- ✓Monthly on-site engineer visits
- ✓SOC monitoring and incident response
- ✓500 GB+ managed backup
- ✓Board-level IT reporting
- ✓Unlimited devices
What Each Service Includes
Every service comes with a defined scope, SLA response times, and regular reporting so you always know what is being managed and why.
Managed IT Support
Responsive helpdesk, user support, device management, and server oversight that keeps your team productive every day.
- ✓Remote helpdesk — business hours (Bronze) or extended (Silver+)
- ✓Endpoint management — PCs, laptops, servers
- ✓Patch management and software updates
- ✓Asset inventory and monthly health reports
- ✓SLA-backed response times on every ticket
Proactive Monitoring
Automated 24/7 monitoring that catches issues before they affect operations — included from Silver tier.
- ✓24/7 automated system and network monitoring
- ✓Alert triage and proactive issue resolution
- ✓Performance baselines and trend reporting
- ✓Disk, CPU, memory, and connectivity thresholds
- ✓Monthly uptime and availability reports
Cybersecurity Services
Layered security protecting users, endpoints, email, and data — built for Ghana's threat environment. EDR included in Gold.
- ✓Endpoint Detection and Response (EDR) — Gold tier
- ✓Firewall management and network security
- ✓Email security and phishing protection
- ✓Vulnerability monitoring and remediation
- ✓ISO 27001-aligned compliance reporting
Microsoft 365 & Google Workspace
Complete cloud productivity management — user administration, security configuration, backup coordination, and licence reviews. From Silver tier.
- ✓User provisioning and licence administration
- ✓Email security and anti-spam configuration
- ✓Cloud backup coordination for mailboxes and cloud files
- ✓Multi-factor authentication (MFA) enforcement
- ✓Microsoft 365 licensing guidance with clear GHS pricing where supplied
Infrastructure & Cloud Support
Management of the servers, networks, and cloud services your organisation depends on every day.
- ✓Server management (on-premise and cloud)
- ✓Network configuration and monitoring
- ✓Wi-Fi management and access control
- ✓Azure and AWS cloud support
- ✓VPN and remote access management
Backup & Disaster Recovery
Backup design, monitoring, and recovery testing — included from Silver tier, with storage and third-party licence costs itemised where required.
- ✓Daily automated cloud and on-premise backup management
- ✓Microsoft 365 and Google Workspace backup coordination
- ✓Quarterly restore testing and verification
- ✓Business continuity planning documentation
- ✓Recovery time objective (RTO) reporting
Virtual CIO (vCIO) Advisory
Strategic IT leadership and board-level reporting — included in Gold and Enterprise tiers.
- ✓Quarterly business reviews (QBRs)
- ✓Technology roadmap and budget planning
- ✓Vendor management and contract reviews
- ✓IT risk and compliance advisory
- ✓Board and management reporting
Compliance Support
Help achieving Bank of Ghana, ISO 27001, and Ghana Data Protection Act compliance — Gold tier and above.
- ✓ISO 27001 readiness and gap analysis
- ✓Bank of Ghana cybersecurity framework alignment
- ✓Ghana Data Protection Act compliance support
- ✓Policy and procedure documentation
- ✓Audit preparation and evidence gathering
Project & Add-On Services
One-off project work and specialist services alongside any managed package. Prices shown are starting-from figures — exact quotes provided after scoping.
Security Awareness Training — Quoted Separately
Facilitated staff security awareness workshops covering phishing, social engineering, safe email practice, and password hygiene. Available as a standalone workshop or as an annual programme with monthly micro-training modules. Pricing depends on session format, participant numbers, phishing simulation requirements, and programme duration.
Cloud Migration Project
End-to-end migration to Microsoft 365, Azure, or Google Workspace. Scoped per project.
Business Continuity Planning
Documented BCP and DR plan tailored to your organisation and critical systems.
Vulnerability Assessment
External and internal vulnerability scan with prioritised remediation report.
Network Design & Implementation
Site survey, design, and deployment for office, campus, or multi-site environments.
IT Audit & Assessment
Comprehensive IT environment review with written findings report and recommendations.
Penetration Testing
Scoped penetration test of external, internal, or web application targets with debrief.
Operating in a Regulated Sector?
We help fintech companies, rural and community banks, and healthcare organisations meet Bank of Ghana cybersecurity requirements, ISO 27001 obligations, and Ghana Data Protection Act compliance — all included in our Gold package and above.
Start with a Free IT Health Check
Not sure which package fits? We assess your environment, deliver a written findings report, and recommend the right tier based on what we actually find. No commitment required.
Covers: endpoint security posture, patch status, end-of-life software, backup coverage, local admin hygiene, and network exposure.